FAQ Page - Tricounty Getway

Frequently Asked Questions

How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.

Cand I do bookings instantly?

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What methods of payment accepted?

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How do I edit or remove a payment method?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How long does the booking process take?

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How do I cancel a booking?

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How can I contact you?

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Do you offer pick-up and drop-off?

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How do I make a booking?

Detail your booking process, whether it’s through your website, phone, or booking platforms.

What are your payment terms?

Most operators require a deposit (typically 1/3) upon booking with balance due 6-8 weeks before arrival. For bookings within 8 weeks, full payment is usually required immediately

What is your cancellation policy?

Clearly outline refund terms – many properties offer partial refunds only if dates can be resold, with administration fees applying

Do you charge a booking fee?

Standard practice is a non-refundable booking fee (typically £10-25).

Is a security deposit required?

Explain your damage deposit policy – most take card details as pre-authorization 10 days before arrival.

How many guests can the property accommodate?

Specify maximum occupancy and sleeping arrangements for your large holiday home.

What amenities are included?

List all facilities such as Wi-Fi, kitchen equipment, entertainment systems, outdoor amenities like hot tubs or gardens.

What's provided and what should I bring?

Detail what’s included (typically bedding, towels, basic kitchen supplies) and what guests need to bring.

Is the property suitable for children?

Address family-friendly features, safety measures, availability of cots, high chairs, and stair gates.

Do you provide equipment like travel cots or high chairs?

Many operators provide these free of charge but require 7 days advance notice

What is your pet policy?

If you allow pets, specify charges (typically £10 per pet per night), maximum number allowed, and any restrictions.

What are your house rules?

Cover noise policies, smoking rules, party restrictions, and maximum occupancy

Can I have day visitors or additional guests?

Set clear guidelines about day guests and notify about any parking limitations.

Cand I do bookings instantly?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

What methods of payment accepted?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How do I edit or remove a payment method?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How long does the booking process take?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How do I cancel a booking?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How can I contact you?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Do you offer pick-up and drop-off?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

What time can I check in and out?

Standard times are typically 4pm check-in and 10am check-out, with early/late options available for a fee

Where exactly is the property located?

Provide specific location details and proximity to amenities. Ashley Heath is near Market Drayton with easy access to local villages like Ashley and Loggerheads.

What local amenities are nearby?

Mention nearby shops, restaurants, medical facilities, and attractions. Market Drayton (approximately 5 miles away) offers comprehensive amenities

Is parking available?

Detail parking arrangements, especially important for large properties that may accommodate multiple vehicles.

What activities are available in the area?

Highlight local attractions, outdoor activities, and recreational opportunities in Staffordshire.

Is the property wheelchair accessible?

Provide detailed accessibility information and mention available aids like shower seats or ramps.

Do you cater to dietary requirements or special needs?

If you offer additional services, explain how guests can arrange these.

Who do I contact if something goes wrong during my stay?

Provide emergency contact details and out-of-hours numbers.

Do you offer additional services?

List any extra services like cleaning, private chefs, or local activity bookings

Is cleaning included?

Clarify what cleaning is provided and what guests are expected to do before departure.

How do I collect the keys?

Explain your key collection process – typically via key safe with codes provided in pre-arrival emails.

What's the Wi-Fi password?

Mention that Wi-Fi details are provided in the property welcome book or upon arrival.

What should I do if I break something?

Encourage guests to report any damage immediately and explain your approach to minor wear and tear versus significant damage

Check out Our Location on the Map

Ready to secure your ideal 'home away from home' in Tricounty? Contact us directly to plan your visit – whether for leisure, work, or hospital stays. We respond promptly to all enquiries, ensuring a smooth and stress-free booking process.

Register

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Frequently Asked Questions

Check out Our Location on the Map

Ready to secure your ideal 'home away from home' in Tricounty? Contact us directly to plan your visit – whether for leisure, work, or hospital stays. We respond promptly to all enquiries, ensuring a smooth and stress-free booking process.

Login

Register

Reset Password

Frequently Asked Questions

Check out Our Location on the Map

Ready to secure your ideal 'home away from home' in Tricounty? Contact us directly to plan your visit – whether for leisure, work, or hospital stays. We respond promptly to all enquiries, ensuring a smooth and stress-free booking process.

Ready to Book Your Ideal Tricounty Stay?