Welcome to Tricounty Getaway. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make enquiries or bookings, or otherwise interact with us.
By using our website (https://tricountygetaway.co.uk/) you acknowledge you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or provide us with your personal data.
Tricounty Getaway is a luxury holiday-home provider. Our registered address is [insert registered address].
Our contact email is enquiries@tricountygetaway.co.uk and phone number is 01782 438079 (as displayed on our website).
We act as the “data controller” for the personal information you provide to us.
We may collect and process the following categories of personal data:
Contact information: your name, email address, telephone number, postal address.
Booking information: dates of stay, number of guests, special requests.
Account information: if you register or log-in, your username, password, profile details.
Payment information: while we do not store full payment card details on our servers, we may collect payment-related data via our payment processor.
Technical and usage data: IP address, browser type, operating system, pages visited, time on site, referral source, device identifiers, cookies and similar tracking technologies.
Communication data: any messages you send us – via email, contact form or other correspondence.
Marketing data: your preferences regarding our newsletters, promotions, and special offers.
We collect data when you:
Make an inquiry or booking on our website.
Register an account or log in via social media (if applicable).
Subscribe to our newsletter or marketing communications.
Visit our website – via cookies and other tracking technologies.
Contact us by phone, email or otherwise.
We use your personal data for the following purposes, and on lawful bases as appropriate:
To respond to enquiries and manage bookings (contractual performance).
To provide you with the holiday-home services you request (contract).
To send you service-related communications (e.g., booking confirmations, changes, customer support) (necessary for performance of contract).
To improve our website and services – by analysing usage, trends and cookies (legitimate interests).
To send you marketing communications and promotional offers (with your consent, where required).
To comply with legal obligations (e.g., tax, regulatory, health & safety requirements).
We may share your personal data with the following categories of recipients:
Service providers: Third-party companies who assist us in operating our website, processing payments, sending emails, managing bookings, hosting data.
Subsidiaries, affiliates or owners: If applicable.
Regulators and legal authorities: When required by law or to protect our rights.
Marketing partners: If you have opted in, we may share limited data to send you third-party offers (you may unsubscribe at any time).
We ensure that third-party processors we engage with are bound by appropriate contractual safeguards to protect your personal data.
Your data may be transferred to, stored, or processed in countries outside the UK or the European Economic Area (EEA). Whenever we make such transfers, we use appropriate safeguards (such as standard contractual clauses) to ensure your data remains protected to an equivalent standard.
We maintain administrative, technical and physical safeguards to protect your personal data from unauthorised access, loss, misuse or alteration. These include secure servers, encryption, access controls and regular reviews of our security practices.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore we cannot guarantee absolute security.
We use cookies and similar technologies to collect technical and usage information when you visit our website. These may include:
Essential cookies – required for the core functionality of our website.
Analytical/performance cookies – to understand how visitors use the website and improve our services.
Marketing/targeting cookies – to deliver relevant advertisements and measure their effectiveness.
You can manage or disable cookies via your browser settings, but please note that disabling certain cookies may affect your experience on our website.
We will keep your personal data only for as long as necessary for the purposes set out above, or as required by law. For example, booking records may be retained for a set number of years to comply with tax or regulatory obligations. When data is no longer needed, we will securely delete or anonymise it.
Under the UK GDPR and the Data Protection Act 2018 you have the following rights (subject to certain conditions):
The right to access your personal data we hold (“right of access”).
The right to rectification of inaccurate or incomplete data.
The right to erasure (to be forgotten) in certain circumstances.
The right to restrict processing.
The right to data portability (in certain cases).
The right to object to processing (including for marketing purposes).
The right not to be subject to automated decision-making (if applicable).
To exercise any of these rights, or to withdraw your consent at any time, please contact us at enquiries@tricountygetaway.co.uk. We may ask for proof of identity before fulfilling your request.
Our website and services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you are under 16, please do not provide us with any personal data. If a parent or guardian becomes aware that their child under 16 has provided personal data without consent, please contact us and we will delete the information.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically. Your continued use of our website following changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Phone: 01782 438079
Address: [Insert postal address]
Thank you for trusting Tricounty Getaway with your personal data. We’re committed to providing you a safe, enjoyable and private experience.
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