These terms are between you and us.
Booking Terms & Conditions
Booking Terms and Conditions
1. DEFINITIONS
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
Arrival Date the date and time on which your Booking will begin and the Property will be made available to you.
Balance the total Booking Price (not including any Security Deposit) payable less any amounts already paid against this balance such as the Booking Deposit.
Balance Due Date 3 Months before your Arrival Date.
Booking the confirmed reservation of the Property to commence on the Arrival Date and end on the Departure Date.
Booking Confirmation he written acceptance from us of the Booking Reservation which may include more information such as details around arrival and departure, directions, noise policy etc.
Booking Deposit 30% of the Booking Price required when making your Booking Reservation.
Booking Price as set out on our Website at the time of booking and confirmed in the Booking Confirmation.
Booking Reservation your request to book a Property.
Business Day a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
Cancellation Fee a fee charged in accordance with clause 8.
Contact Details the details found on the Contact page of our Website and which will be set out in all communication between us and you when in written form.
Departure Date the date and time on which your Booking will end and you must vacate the Property.
Electric Vehicle Policy our policy for electric vehicle charging
Events Outside of the Parties Control as defined in clause 10.
Group the individuals attending the Property subject to these Terms.
House Rules a separate document available on our website under the ‘What we ask of you’ section and provided to you at the time of the Booking Confirmation and therewith forming part of our contract.
Lead Guest the person who completes and makes the booking confirmation and who is noted by us in our booking confirmation as the booking contact.
Permitted Pets any animal attending the Property (other than assistance animals).
Property the property provided for holiday letting purposes, details of which have been made available on the Website and includes the outside spaces belonging to the Property.
Security Deposit a fee taken prior to the Arrival Date and held throughout the duration of the Booking in case damage is caused to the Property.
Terms the terms and conditions on which your Booking is supplied to you (also referred to as Booking Terms), being this agreement and any other documentation referred to in this agreement which constitute our overall contract.
Website celebrationholidayhomes.com together with other websites which may be used by us from time to time.
You/your the individual (the Lead Guest) who makes the Booking Reservation, who must be over the age of 18.
1.2 When we use the words “writing” or “written” in these Terms, this includes email but does not include facsimile or any messaging service or platform.
1.3 Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
1.4 If any of these Terms conflict with any term contained within the Booking Confirmation, these Terms will take priority.
2. OUR CONTRACT WITH YOU
2.1 Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests, etc.) are complete and accurate before you submit the Booking Reservation.
2.2 These Terms will become binding between us once we issue you with the Booking Confirmation.
2.3 Your Booking is accepted only once we issue a Booking Confirmation.
2.4 The maximum number of people who can stay in the Property under the terms of the Booking will be confirmed in the Booking Confirmation (Maximum capacity: 14 guests).
2.5 You agree not to arrive at the Property before the Arrival Date and to depart from the Property no later than the Departure Date on the times agreed with us and noted on the Booking Confirmation. The Property will not be available at any time outside of the times reserved by you unless agreed by us, and you may be charged if you do not leave by the agreed time on the agreed Departure Date.
2.6 All illustrations, photographs, and other imagery displayed are for illustrative purposes only and décor and layout are subject to change.
2.7 As Lead Guest for the Group, you are liable for the acts and/or omissions of all individuals or animals attending the Property whether permitted by us or not.
2.8 The Property is provided for short-term letting purposes only for the specified period. These Terms do not create a landlord and tenant relationship between you and us.
3. ENJOYING THE PROPERTY
3.1 Access to the Property is subject to adherence to these Terms and our House Rules.
3.2 Your use and enjoyment of the Property must be solely in accordance with these Terms, the House Rules, and any signage or guidance on display. You hereby acknowledge that enjoyment of the Property and grounds is at your own risk.
3.3 During your Booking, you shall take proper care of the Property and its contents. You may lose your Security Deposit and/or receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which they are found at your Arrival Date.
3.4 Internet access is offered on the basis that it is provided for private use only. While we have high-speed fibre broadband, uninterrupted provision of access is not guaranteed.
3.5 Any recommendations for third-party services (e.g., chefs, taxi services) are our personal recommendations only and do not guarantee any level of service or quality.
3.6 It is your sole responsibility to ensure that the Property is suitable for you and your Group’s needs ahead of making your Booking Reservation.
3.7 We reserve the right to request your immediate departure without refund where you have in our sole discretion acted unreasonably, illegally, immorally, or in a manner which may impair the enjoyment, comfort, or health of other parties.
3.8 We reserve the right to enter the Property at any time for the purpose of inspection or to carry out any repair deemed necessary.
3.9 We reserve the right to enter the property where we have reasonable grounds to believe that any member of the group has breached any of the conditions of the contract.
3.10 All belongings and vehicles are left at the Property at your own risk.
3.11 There is an electric vehicle charging point at the Property to be used by electric vehicles only, and in accordance with our Electric Vehicle Policy.
3.11.1 Any attempt to charge an Electric vehicle from a domestic mains point and not the designated EV charging point is strictly prohibited, highly dangerous, and will be considered a breach of this contract.
3.12 We supply a Hot Tub and Gym for the use of our guests. We ask that you carefully read and follow all the instructions and Health & Safety advice in respect of these amenities.
3.12.1 No member of the group should use the Hot Tub until they have read the safety guidelines provided in the welcome pack.
3.13 Third-party providers (e.g., caterers, private chefs, entertainers) are not permitted at the Property without our prior written permission.
4. PETS
4.1 Only Permitted Pets (maximum 2 dogs) or registered assistance animals are permitted to stay in the Property.
4.2 Where pets that are not permitted have been brought with you for the Booking, we reserve the right to request immediate departure.
4.3 We reserve the right to refuse admission or request immediate departure from the Property to anyone whose Permitted Pet is considered to be, in our sole discretion, a nuisance or danger to others. No refund will be due.
4.4 You will be liable for any damage caused by animals or parasites introduced by your Permitted Pets.
4.5 Please read our specific Dog Rules located on the “Dog Friendly” page of our website regarding furniture, upstairs access, and cleaning.
5. NOISE
5.1 We ask that all guests show consideration to our neighbours and that our noise policy which will have been sent to you is observed.
5.1.1 Ensure that you show due consideration to our neighbours in respect of noise levels, especially when outside.
5.1.2 After 10pm please ensure that that no outside music is played and that outside noise levels are kept low. Please ensure that all windows are closed if there is noise in the house and that inside house noise is kept to a reasonable level after 10pm.
5.1.3 If coming back late at night please be aware of noise levels when coming to the house.
5.2 If our noise policy is not followed or if we get noise complaints from our neighbours, we reserve the right to request the request immediate departure from the Property of all or any specific member of the group. No refund will be due.
6. PRICE AND PAYMENT
6.1 The Booking Price will be based on your Booking Reservation and confirmed in your Booking Confirmation.
6.2 Where your Booking Reservation is before the Balance Due Date, you must pay a minimum Booking Deposit as notified to you upon submitting the Booking Reservation. The remaining balance of the Booking Price must be paid by the Balance Due Date.
6.3 Where your Booking Reservation is made after the Balance Due Date, you must pay the full balance of the Booking Price at the time of making a Booking Reservation.
6.4 No entry to the Property will be permitted where payment of the full Booking Price has not been made.
6.5 Where a security deposit is required, a retention would only be retained against any damages or breakages deemed chargeable by us. Breakages deemed in the normal course of occupation (such as minor glasses and crockery breakages) would not be deducted. Any proposed retention would be discussed with you before it was retained. Assuming no retention requirement the security deposit will be returned or released within 5 days of you leaving the property.
7. OUR LIABILITY TO YOU
7.1 No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.
7.2 If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.
7.3 For a holiday let booking by a private individual we make the Property available for domestic and private use only. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7.4 Where the let has been made to a commercial entity or individual for the purpose of a commercial meeting. You agree to use the property exclusively for conducting that meeting and not for conducting other commercial business operations. Any alternative commercial use must be agreed with us before the let is agreed and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity
7.5 We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings, pets or vehicles, howsoever caused.
8. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
8.1 We strongly recommend that you take out an appropriate travel insurance policy before placing your Booking Reservation.
8.2 You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details. A Cancellation Fee will be charged if you cancel your booking.
8.3 Your liability for Booking Price is dependent on the Property and period of notice that you give us, as set out below. The time and date of the cancellation is when we receive written notice from you.
Number of days before Arrival Date that notification of cancellation is received Percentage of Booking Price payable by you
Over 12 months before the Arrival Date 10%
Over 6 months before the Arrival Date 20%
Prior to Balance Due Date 30% (the Booking Deposit)
Between 3 months and 1 month 75%
Less than 1 month 90%
8.4 We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.
8.5 If you cancel your Booking, we will try and re–let the Property. If we are able to re-let the Property, we will refund money paid less our administrative costs (5% of the original Booking Price) subject to any difference in price between the Booking Price and the re-let price.
8.6 Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to any other contagious condition), this will be treated as a cancellation by you.
8.7 If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation on the arrival date and will not be refundable. For example: self-isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause.
9. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
9.1 We may have to cancel a Booking before the Arrival Date of your Booking due to an Event Outside of the Parties Control. We will promptly contact you if this happens.
9.2 If we have to cancel a Booking under clause 9.1 and you have made any payment in advance for your Booking that have not been provided to you, we will refund these amounts to you in full.
9.3 We may cancel your Booking at any time with immediate effect by giving you written notice if you:
9.3.1 do not pay us when you are supposed to; or
9.3.2 breach the contract in any other material way, including but not limited to any of the terms in this contract or the House Rules.
We shall not be liable for any refund if we cancel the contract under 9.3.2.
We shall not be liable for the refund of any deposits paid if we cancel the contract under 9.3.1, except for any repayment due under Clause 8.
10. EVENT OUTSIDE OF THE PARTIES CONTROL
10.1 Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.
10.2 An Event Outside our Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance failure, temporary invasion of pests or utilities failure or interruption. An Event Outside our Control also includes extreme weather (including but not limited to snow and ice, high winds and flooding).
10.3 In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we reserve the right to issue specific terms at such a time and will communicate this to you via the contact details provided us.
10.4 Should an Event Outside our Control occur which means the Property cannot be provided to you, we will let you know as soon as possible so a refund can be arranged for you.
Get in Touch
We’re a real home with a dedicated team, and you can always reach out to us directly with any questions about your stay.
- Ashley Heath, Staffordshire.
- 01952 454552
- enquiries@tricountygetaway.co.uk